FAQ

  • New Pools: Is financing offered?

    Yes, there are many ways you can finance your pool. Just call and ask one of our representatives and we would be glad to help you find a financing option that works for you.

  • New Pools: How do i get information on a new pool?

    Just contact our staff by phone or email and we’ll be glad to take time to go over all your options and answer any questions you have!

  • New Pools: How long will construction take?

    A vinyl liner pool will commonly take about a week and a concrete (gunite) pool will commonly take about a month depending on outside variables (weather, building process, ect.)

  • Existing Pools: How often do I have my water tested in store?

    It is recommended to have a water sample tested every two weeks to maintain proper chemical balance and to check for chemicals most can’t test at home

  • Existing Pools: How often do I run my pump?

    The purpose of an allotted time is to ensure all the water in your pool is filter twice daily. A standard is 10-12 hours during swimming months and 8-10 hours during non-swimming months. Or you can divide how many gallons in your pool by how many gallons per hour your pump is pumping and multiply that number by two and that will give you the hours your pump will need to run daily to turn your water over twice daily.

  • Existing Pools: How often do I backwash my sand filter or clean my cartridge filter?

    It is recommended to clean weekly because your filter is directly related to everything on your pool. The cleaner the filter the better water filtration, better pump performance and even better energy savings.

    With a 110v unit, the heater will not come back on until you turn off the jets. If your new spa is going to be “party central” with several people in and out of the spa over a few hours, you might be happier with a 230v hookup. If your spa is going to be a quiet refuge for one or two people who enjoy a hot water soak with no jets, then a 110v unit might be best. Also, you need to consider whether you are installing your spa indoors or outdoors and whether you plan to use it year-round. Since many different factors go into this decision, give your dealer or Hot Spring Consumer Service team a call before you buy. We’ll be glad to provide the information you need to make the best decision for your spa enjoyment.

  • Existing Pools: Why are there air bubbles in my pump?

    The air is coming from either a low water level in pool causing the skimmer to pull air through the suction line or a bad seal around a fitting at or around the pump and filter. Check skimmer for debris or low water levels and check the seal around plumbing fittings by running water over them.

  • Existing Pools: Why isn't my pump priming?

    First check the water level in the pool, then check the skimmer for debris or a skimmer flap stuck in the up position. Also check to make sure valve are set in the correct position and you may have to try priming your pump manually.